I am sure all of us at some level or point can agree with some of Mr. Exum’s comments.
http://www.chattanoogan.com/articles/article_133893.asp
Excerpt (lots more good stuff to read, go to the link)
Finally I get “Sonny” in your repair shop. He’s as nice and kind as anyone I ever talked to. But soon “Sonny” became “Sunny” because, it turns out, he was in southern India – not southern Indiana. He tried every way he could to help me – Lordy, we talked for well over two hours – and, say, the next time you wander through the label department tell the girls to make the serial numbers and the product numbers bigger because having the customer use a microscope to read them doesn’t help sales.
